Maxsonoro / Terms of Service

01

Agreement + acceptance

These Terms of Service form a binding agreement between you and Maxsonoro ("Maxsonoro," "we," "us," or "our"). If you do not agree, do not use the website, portal, booking system, or services. If you act for a company or another person, you confirm that you have authority to bind them to these terms.

02

Services + project documents

Maxsonoro provides audio engineering and production services, including recording, editing, mixing, mastering, voice and podcast production, sound design, spatial audio, project-file handling, and delivery. A service page, proposal, quote, checkout description, invoice, booking confirmation, or written project agreement may add project-specific scope, price, schedule, deliverables, and revision terms. If a project-specific written term conflicts with these Terms of Service, the project-specific term controls for that project.

03

Accurate booking information

You are responsible for selecting the correct service, package, date, email address, and project details before checkout. A booking is not confirmed until required payment is successfully completed and Maxsonoro issues a confirmation. Review your confirmation promptly and report errors to hello@maxsonoro.com.

04

Fees + payment

Prices are stated in U.S. dollars unless the checkout or invoice expressly states another currency. Required deposits, booking charges, invoice amounts, and balances must be paid by the stated deadline. Stripe processes online payments under its own terms and privacy practices. Maxsonoro does not receive or store your full payment-card number.

05

Final sale + cancellations

All sales are final to the fullest extent permitted by law. Maxsonoro does not offer refunds for paid bookings, deposits, reserved holds, remote sessions, custom project payments, missed sessions, late arrivals, unused time, completed checkout payments, or work already started. Rescheduling or credit is not guaranteed and is considered case by case based on timing, availability, project type, and work already reserved or performed. Nothing in this section limits rights that cannot lawfully be waived.

06

Schedule + unused time

Sessions start and end at the confirmed time. Maxsonoro is not required to extend, move, or discount a session because of lateness, missing files, setup delays, client-side download issues, technical problems outside Maxsonoro's reasonable control, or unused time. A substantial no-show or delay may cause the session to end without refund.

07

Project scope + time

Work related to a booking may count as session or project time, including recording, editing, mixing, mastering, arrangement changes, file retrieval, organization, downloads, recovery, stem creation, exports, upload review, and delivery. Requests outside the agreed scope, including new creative direction, extra versions, additional revisions, restoration, session preparation, or alternate deliverables, may require added time and fees.

08

Delivery + approvals

Formats, included revisions, review windows, and delivery estimates depend on the selected package or written project agreement. Delivery dates are good-faith estimates unless expressly guaranteed in writing. You are responsible for reviewing files and communicating consolidated feedback. Approval of a mix, master, export, or other deliverable may close the related revision stage.

09

Client materials + rights

You are responsible for supplying accurate, usable, lawfully obtained, and rights-cleared recordings, compositions, samples, beats, images, notes, and other materials. You represent that Maxsonoro's receipt, storage, editing, reproduction, and delivery of those materials for your project will not violate another person's rights or any law. Maxsonoro is not responsible for sample clearance, beat licenses, copyright disputes, third-party claims, corrupted or missing files, or incompatible software and plug-ins.

10

Ownership + working license

You retain ownership of your original recordings, lyrics, performances, and supplied creative materials. You grant Maxsonoro a limited, nonexclusive license to copy, process, modify, transmit, and store those materials only as reasonably needed to perform, administer, secure, and deliver the project. Ownership of any separately licensed third-party material remains with its owner. Portfolio or promotional use of nonpublic client work requires separate permission.

11

Portal access + credentials

Private booking IDs, checkout links, invoice links, and MXSN upload codes are for the related client and project. Keep them confidential and notify Maxsonoro if you believe one has been exposed. Maxsonoro may restrict or close access after delivery, archiving, cancellation, suspected misuse, a security concern, or the end of the active project.

12

File storage

Download and independently back up final deliverables promptly. Maxsonoro may retain working files temporarily for project continuity but does not guarantee long-term archiving, recovery, or continued availability. To the fullest extent permitted by law, Maxsonoro is not responsible for loss caused by a client's failure to preserve delivered files or by third-party, hardware, software, or network failure outside Maxsonoro's reasonable control.

13

Conduct + safety

Maxsonoro may refuse or end a session or project involving harassment, threats, weapons, illegal activity, fraud, unsafe behavior, damage, building or studio rule violations, infringement concerns, or material disruption. You are responsible for your guests and for damage caused by you or your guests. Payments remain final when service stops because of a violation of this section.

14

Age requirement

You must be at least 18 years old to enter this agreement independently. A client under 18 must have a parent or legal guardian approve the booking and remain involved as Maxsonoro reasonably requires, including attendance at an in-person session. Maxsonoro may refuse or stop work if age, consent, or guardian requirements are not met.

15

Website use + intellectual property

Maxsonoro's website design, brand identity, text, graphics, code, service descriptions, and original media are owned by or licensed to Maxsonoro and are protected by applicable intellectual-property laws. You may use the website only for lawful personal or business inquiries. You may not interfere with the site, bypass access controls, scrape protected content, introduce malicious code, impersonate another person, or use Maxsonoro materials in a misleading or infringing way.

16

Third-party services

The website and project workflow may use or link to third-party services for payment, hosting, forms, databases, file storage, maps, calendars, email, and delivery. Those providers control their own services, terms, availability, and privacy practices. Maxsonoro is not responsible for a third-party service except to the extent required by applicable law.

17

Payment security + fraud

Payments must be authorized and lawful. Suspected fraud, chargeback abuse, unauthorized payment use, false booking information, or other unlawful conduct may result in cancellation, denial of service, restricted portal access, preservation of relevant records, and cooperation with Stripe, financial institutions, or lawful authorities.

18

Privacy

Maxsonoro handles personal information as described in the Privacy Policy. By using the website and services, you acknowledge the data practices described there, including the use of providers for payment, hosting, booking records, file storage, email, and calendar workflows.

19

Availability + disclaimers

The website, portal, and services are provided on an "as available" basis. Audio work includes creative and technical judgment, and Maxsonoro does not guarantee a particular commercial result, audience response, platform acceptance, uninterrupted website access, or compatibility with every playback system. To the fullest extent permitted by law, Maxsonoro disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement. Nonwaivable warranties and consumer rights remain unaffected.

20

Limitation of liability

To the fullest extent permitted by law, Maxsonoro will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from the website, portal, project, files, or services. Maxsonoro's total liability for a claim will not exceed the amount you paid Maxsonoro for the specific service giving rise to the claim during the six months before the event. This limitation does not apply where liability cannot lawfully be limited.

21

Indemnification

To the extent permitted by law, you will defend, indemnify, and hold Maxsonoro harmless from third-party claims, losses, and reasonable costs arising from your materials, your violation of another person's rights, your unlawful conduct, your guests, or your material breach of these terms. This obligation does not apply to the extent a claim results from Maxsonoro's own unlawful conduct.

22

Suspension + termination

Maxsonoro may suspend website, portal, or service access for nonpayment, misuse, fraud, security risk, unlawful conduct, or material breach. Terms that by their nature should survive termination, including payment obligations, rights in materials, disclaimers, liability limits, indemnification, and dispute provisions, will survive.

23

New York law + disputes

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any court proceeding must be brought in a state or federal court located in New York County, New York, and each party consents to that jurisdiction and venue. Before filing a claim, the parties agree to make a good-faith effort to resolve it by written notice and direct discussion. Applicable small-claims rights and nonwaivable consumer protections remain available.

24

Changes + general terms

Maxsonoro may update these terms by posting a revised version and effective date. Changes apply prospectively unless law requires otherwise. If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. These terms and any applicable project-specific documents are the entire agreement concerning their subject matter and may be assigned by Maxsonoro as part of a reorganization, sale, or transfer of the business.

25

Contact

Questions, notices, and exceptional review requests may be sent to hello@maxsonoro.com. Include the relevant booking code, invoice, or project reference when available, but do not email payment-card numbers, passwords, or other unnecessary sensitive information.